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What You Need to Know Before You Play

Using 777q — opening an account, depositing via bKash, Nagad or Rocket, or accessing any game in the lobby — means you accept the terms set out here.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket termsData handling policyContact rights explained
777q What You Need to Know Before You Play
HOW WE HANDLE POLICY

Data, Security and Account Rights at 777q

Our handling of your account information, transaction records and device data follows the principles set out in our privacy terms. Here is how the key areas work in practice — what we collect, how long we keep it, who can see it, and how you can ask us to change or remove it.

Data We Collect We collect the details you provide when opening an account — name, mobile number, and payment wallet identifiers such as your bKash or Nagad registered number — plus session and device data for security checks.
Retention and Deletion Account data is kept for as long as your account is active and for a compliance period after closure. You can request deletion via the Account Portal; we will confirm what can be removed and what must be retained under applicable rules.
Cookies and Tracking We use session cookies to keep your login active and analytics cookies to understand lobby navigation. You can manage cookie preferences from the settings menu on any page without affecting your ability to deposit or play.
Account Security Every login triggers an OTP sent to your registered mobile number. If you notice an unrecognised session in your account activity log, use the 'Secure My Account' option immediately and contact our support team.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, a dispute about an account decision, or a request related to how we hold your data, there are three ways to reach the right team. We handle legal and policy queries separately from general account help — so using the right channel gets you a faster, more specific response. All contact paths are available to account holders in supported Bangladesh regions.

Live Chat Open the chat widget from your account dashboard. For legal or policy questions, select the 'Account and Terms' category so it routes to the right team member.
Email Support Send your legal or data-related query to our support address shown in your account settings. Include your registered mobile number for faster identity verification.
Account Portal Log in, go to Settings, and use the 'Legal Request' form to submit a formal query about terms, data access or account eligibility. Responses arrive in-portal.

Frequently Asked Legal and Policy Questions

These are the questions we hear most often about eligibility, account rights, data handling and how our terms work in practice. If your question is not covered here, reach us through the support paths above.

Yes. Access to our lobby and services depends on your local law and whether your region is covered. We recommend you check your eligibility before opening an account or making any deposit via bKash, Nagad or Rocket.

Log into your account, go to Settings, and submit a data access request through the Legal Request form. We will respond with the information we hold on record for your account within the timeframe required by applicable policy.

Some data must be retained for a compliance period even after closure — for example, transaction records tied to your bKash or Nagad deposits. We will tell you exactly what stays and for how long when you submit a closure or deletion request.

Yes. Contact our support team via live chat or email and select the 'Account and Terms' category. Provide your registered mobile number and a clear description of the term you are questioning so we can review it properly.

We store only the wallet identifiers needed to process your transactions — not full credentials or PINs. Payment authentication happens through the bKash and Nagad networks directly, not through our platform.

We update terms when required by policy or operational changes. You will see a notification in your account when terms change. The version active at the time of your last transaction is the one that applies to that transaction.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.